NKH FITNESS TERMS AND CONDITIONS 

These terms and conditions apply to the use of the NKH Fitness website. By understanding the rules with us you agree to accept the following terms and conditions of use. If you do not agree to the terms and conditions listed below then you should not use this website for any purpose. Please read carefully of the Terms and Conditions below: -

Bookings

 

There are three ways to book:

Bank Transfer: We now accept bank transfer and Paypal for online sessions. We will send you the invoices after online sessions. You must pay on time within 7 days if you are going to participate (from 30th March 2020). The transaction will appear on your bank statement as NKH FITNESS.

Gymcatch: Our new booking system is available to book your sessions. You need to add your card details to book through Stripe. You must pay in advance. Link: https://app.gymcatch.com/providers/1330/events

 

In-Person: (All community classes is suspended so we cannot accept cash).

 

Cancellations/Refunds

We have a strict cancellation policy. If you cancel your booking more than 24 hours before the start of the session you will be refunded. If you cancel within 24 hours or in the last minute, you won't be refunded. Any queries about refunds should go directly to NKH Fitness. We do not offer refunds on sessions under any circumstances. We understand that things happen in life that can change your plans, but please ensure you let us know when you cannot participate online (or classes). We do NOT accept cancellations over the phone or email, as these may not be picked up on time.

 

Clubbercise/Drum & Bass Workout/HIIT

We are currently offering Clubbercise classes so, please purchase a pair of Clubbercise glow sticks when you turn up to class. You will not be permitted to take part in the class without using a pair of Clubbercise glow sticks unless you want to try it out without one for the first time.

 

The Clubbercise class contains flashing lights so it is not for anyone with light photosensitive and epilepsy. It is advised that we cannot accept anyone with these conditions otherwise their take part at their own risk.

 

We also teach Burn & Bass and HIIT so please sure you bring a bottle of water, a towel and suitable clothing to dance on which are essential.

 

 

Health Questionnaire

We advise all participants to read and sign the PAR-Q forms (Health Questionnaire) before their first class. Please note that any positive PAR-Qs questions we will discuss the issue with you and you will need to confirm you are okay to take part. If you answer more than three ‘yes’ on your health questionnaire form, it is advised you must consult your doctor before you are permitted to start the class.

 

Dress Code

We advise you to wear sportswear, comfy clothes and trainers. Members are expected to wear appropriate clothing for working out in classes, especially the correct footwear (trainers or sports shoes). The NKH Fitness has a right to ask participants wearing inappropriate clothing or footwear to leave the class.

 

Communications

Please check out website and NKH Fitness Facebook page first where you will find the answer to most enquires. If you cannot find the answer there, please contact Natasha or Karen via phone or email. Please note that we cannot accept cancellations, bookings over the phone, text or email, as we may not be picked up due to teaching class or personal issues. Otherwise, you may risk us not receiving cancellation on time.

 

Please contact us between Monday to Friday 8:30am - 5pm in regards of difficulty of using Bookwhen or other enquiries. Also if you are going to attend a session or not, please let us know by 4pm before the start of the class as it saves our time to run a class smoothly.

 

Other Terms and Conditions

 

  • All class participants must be 16 or over. An adult, parent or a carer must supervise anyone under 18.

  • You must include a current and valid email address on your account via Bookwhen. Please let us know if your email or home address changes and if your family/surname changes through marriages.

  • NKH Fitness reserves the right to store your details on bookwhen and excel database. If you do not wish payment to be taken for unpaid bookings/checkout, then please cancel your space rather than leaving it as ‘checkout’ as it is against our booking policy to have unpaid/uncompleted checkout on bookwhen.

  • Opening hours, days, access, timetable and schedules are subject to change.

  • We reserve the right to refuse your payment or ban if you breach our terms and conditions.

  • If you make a payment using someone else’s bank account or debit credit card, please make sure that you have their permission to do so.

  • We may refuse anyone who turns up 15-20 minutes late or more during a class (please refer to the lateness and punctuality section)

  • Payments cannot be transferred to another person.

  • We will not compensate you for loss, damage or personal injury.
     

Misconduct

 

We will not tolerate anyone who breaches our Terms and Conditions. If there is:

 

  • Physical or verbal abuse of NKH Fitness staff or participants

  • Any breach of code of conduct for NKH Fitness, this will result in suspension and termination of visiting the class.

  • Any damages to the venue, repair costs and legal fees will be charged to the offending participant.

  • A break of the terms and conditions, we may give you a formal warning.

 

We reserve the right to suspend you if at any time if:

  1. You repeatedly break the rules, terms and conditions of use.

  2. You or your guests use abusive language, bullying or violent behaviour. Or if your behaviour puts the class participants or us at risk of harm or may affect their interests in any way.

 

Lateness and Punctuality

NKH Fitness reserves the right to refuse entry to any participants who turn up late or miss a warm-up. This is very important that you arrive on time at least 15 minutes early before starting the class. Please respect the other participants and not disrupt the class. Participants must stay for the duration of the class until the class finishes after the cool-down. If a participant is unwell or needs to leave early, they must speak to Karen, manager of NKH Fitness who will advise on further steps and record a participant leaving the class early.

 

Equality and Diversity

NKH Fitness reserves the right to treat people fairly regardless of race, gender, religion, disability, beliefs and sexual orientation.

ONLINE SESSION TERMS AND CONDITIONS

These rules apply to the use of the NKH Fitness online session access during the Coronavirus Outbreak (COVID-19). By understanding the rules with us you agree to accept the following rules of use. If you do not agree to the rules listed below then you should not use this online session workouts for any purpose. Please read carefully of the rules below: -

 

Two Ways On How To Pay:

Bank Transfer: We now accept bank transfer for online sessions through online banking, Stripe and Paypal. We may send you the invoices after online sessions by email. You must pay on time within 7 days if you are going to participate (from 30th March 2020). The transaction will appear on your bank statement as NKH FITNESS.

Gymcatch: Our new booking system is available to book sessions. You need to add your card details to book through Stripe. You must pay in advance if you are going to participate. Link: https://app.gymcatch.com/provider/1330/events

 

Zoom Video

We are currently weekly live sessions for you to do at home through our Zoom video software. Please note that you must have your Zoom account to do these online sessions. We won't stream full online sessions on our Facebook, Instagram and website unless there are only promo/trailer short videos. You will need to install and download from your Google Play, website to your computer, desktop laptop, tablet and your phone. Please read our instructions on how to use it here. 

Home Workout Access

The home workout sessions are available and it will be recorded before uploading on to the home workout page on our website. This is for paying-members only. You will need to sign up to access the home workout page, book & pay. If you have any issues of sign up, please contact us at nkhfitness@outlook.com. View our home workout here: http://www.nkhfitness.co.uk/home-workouts

 

Refunds

We cannot accept refunds if you cancel in a last minute (and through Gymcatch). We understand that things happen in life that can change your plans, but please ensure you let us know when you are unable to participate online before you book.

Dress Code

We advise you to wear sportswear, comfy clothes and indoor trainers, especially the correct footwear (trainers or sports shoes).

 

Spacious Environment

Please make sure that your living room is spacious before you participate with us online. Please move any furniture that is in the way and where you can exercise.

 

Equipment

Exercise mat is essential (HIIT workout or LBT), so you won’t be using any equipment such as weights, dumbbell, etc. You will need glow sticks if you want to do Clubbercise session online. If you don't have glow sticks, you can participate without one.

 

Warm-Up

Warm up is essential to warming up your joints, muscles and preparation before the workout. You can do your own warm-up stretches before starting online sessions if you wish. We will add our warm up and cool down as well.

 

Online Live Streaming/Filming

Our sessions will be streamed live to a limited audience (for example using Zoom Video software).

You must read the following requirements carefully:-

 

Our online sessions information will be posted on our private Facebook group: NKH Fitness Online Session Private group for online live stream sessions and WhatsApp group.

  • Full Clubbercise sessions cannot be streamed live publicly on social media sites on Facebook, Twitter or Instagram.

  • Full Clubbercise Sessions cannot be recorded and shared afterwards publicly on social media.

 

Children/Kids

Children are allowed to participate online however; parents/carers must keep an eye on them. Our DBS is checked on our business records. Children are allowed to join if they wish from parent’s permission.

 

Misconduct

We will not tolerate anyone who breaches our rules. If there is:

 

1) Verbal abuse towards NKH Fitness instructor and participants

2) Any breach of code of conduct for NKH Fitness, this will result in suspension of participating online sessions.

3) Any unwanted disruptions or inappropriate behaviour we may put you on mute or give you a formal warning.

4) A refusal of following the rules, we will suspend you from our online session activity and NKH Fitness brand.

 

We reserve the right to suspend you if at any time if:

1) You repeatedly break the rules, terms and conditions of use.

2) You use abusive language, bullying or violent behaviour.

3) If your behaviour puts the online session participants or us at risk of harm, may affect their interests in any way.

 

Lateness during Live stream

This is very important that you tune in on time so you won't miss out. Please respect the other participants and us. Participants must stay for the duration of the session until the session finishes after the cool-down. If a participant is unwell or needs to leave online session early, then let us know and end/exit the online session.

 

Please be respectful towards us and other participants in our positive online environment to keep our sessions going smoothly and professionally. Fail to apply these conditions will result suspension and termination of one’s details on our database.

CONTACT

Email: nkhfitness@outlook.com

Phone: 07966 733 779

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© 2016-2020 NKH Fitness. All Rights Reserved.