These terms and conditions apply to the use of the NKH Fitness website, classes, and groups. By understanding the rules with us, you agree to accept the following terms and conditions of use. If you do not agree to the terms and conditions listed below, then you should not use NKH Fitness services for any purpose.

 

Please carefully read the Terms and Conditions below: 

 

Online Booking: There are two options to book and pay;

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Bookwhen (Essential): Our Bookwhen booking system is available to book sessions. You must book in advance if you are going to attend.

 

In-person: You can turn up and book your place in person through the Sum Up card machine or pay by cash. For Clubbercise specifically, you can also purchase new glow sticks to keep or hire.

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Cancellations and Refunds

We operate a strict cancellation policy. We understand that things can come up in everyday life that can change your plan. Please be respectful that we are a business and that other participants could have your place. We DO NOT offer refunds and DO NOT offer transfers on bookings under any circumstances. If we decide to cancel the classes after you have booked, we will transfer you over to the next date.

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Classes

We are currently offering classes so, please purchase a pair of Clubbercise glow sticks when you turn up to class. You can either purchase glow sticks, hire them, or try without them. The Clubbercise class contains flashing lights, so it is not for anyone with light photosensitive and epilepsy. It is advised that we cannot accept anyone with these conditions, otherwise they take part at their own risk. We also teach HIIT and LIIT so, please be sure you bring a bottle of water, a towel, an exercise mat, and resistance bands. Please wear suitable clothing to exercise, which is essential.

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Health Questionnaire

We advise all participants to fill in the online Health Questionnaire form. Please note that for any positive PAR-Qs questions, we will discuss the issue with you, and you will need to confirm you are okay to take part. If you answer more than three ‘yes’ on your health questionnaire form, it is advised you must consult your doctor before you are permitted to start the class.

 

​Dress Code

We advise you to wear sportswear, comfortable clothes and trainers whatever is comfortable for you. Members are expected to wear appropriate clothing for working out in classes, especially the correct footwear (trainers or sports shoes). For Fitness Pilates, please wear Pilates socks or bare feet if you are comfortable. NKH Fitness has a right to ask participants wearing inappropriate clothing or footwear to leave the class.

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Communications

Please check out the NKH Fitness website first where you will find the answers to most enquiries. If you cannot find the answer there, please contact us by email at info@nkhfitness.co.uk. Please contact us between Monday to Friday 8:00am – 4:00pm in regard to the other enquiries.

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Hygiene​

NKH Fitness is responsible for providing antibacterial products, spray cleaners and cleaning the exercise mats and types of equipment after class.

 

COVID-19/Illness

There are no COVID-19 restrictions in the UK. However, if you have any COVID-19 symptoms or the flu, please do not attend sessions until you are feeling well.

 

Food and Drink

Please bring a bottle of water with you to stay hydrated. Food and soft drinks are not permitted.

 

Store

We offer our NKH Fitness prices and merchandise for you to purchase our official products. Please note that the postage may apply and Royal Mail shipping delivery takes 2-3 days. If you have problems with your order, you should contact us by email at info@nkhfitness.co.uk so that we can sort this out for you.

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Zoom Video Software

We are currently offering online live sessions for you to do at home through our Zoom video software. Please note that you must have your Zoom account to do live sessions. A meeting ID link and passcode are required to access live sessions. We won't stream full online sessions on our Facebook main page, Instagram unless there are only promotional videos. You will need to install and download from your Google Play, website to your computer, desktop laptop, tablet and phone. 

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ZOOM | Live Streaming

Live classes will be streamed on Zoom to a limited audience. You must read the following requirements carefully.

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• Live sessions cannot be streamed live publicly on social media sites on the NKH Fitness Facebook page or Instagram page.

• Live sessions cannot be recorded and shared publicly on social media.

• Please do not use the phone during the live session

• Please be mindful of others.

• You must wear your supportive indoor trainers to prevent foot injury.

• Please mute yourself before starting a session.

• If you feel self-conscious, please press 'stop video' so that we can see your name or your picture.

• Live sessions can be streamed on Facebook Group only (NKH Fitness Group) with licence-free music only.

 

​On-Demand Access

The On Demand sessions will be recorded before uploading to the On Demand on our website and some videos won’t be available on YouTube. This is for paying members only. You will need to subscribe to access On Demand via join us page, book a membership and pay monthly.

 

You need to pay monthly to view our On Demand content otherwise you won't be able to see them. If you have any issues signing up, please contact us at info@nkhfitness.co.uk. The workout videos are also available on YouTube and our website at https://www.nkhfitness.co.uk/workout-videos so that you can practice and exercise anytime and anywhere.

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Spacious Environment

Please make sure that your living room is spacious before you access us online. Please move any furniture that is in the way and where you can exercise.

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Equipment

An exercise mat is essential for HIIT/LIIT workouts and Fitness Pilates. Equipment such as resistance bands, weights, and dumbbells are optional. You will need glow sticks if you want to do a Clubbercise session. Otherwise, you can hire one for £5.00.

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Warm-Up

Warm-up is essential to warming up your joints, muscles and preparation before the workout to prevent injuries. You can do your warm-up stretches on your own before starting online live sessions if you wish. We will add our warm-up and cool-down as well.

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Safeguarding and Children

NKH Fitness’s priority is to ensure that the delivery of all group exercise participation opportunities is done safely and protectively promotes the welfare of all children, young people, and vulnerable adults protects them from harm. We want everyone to have a positive, safe, and enjoyable experience when taking part in any group exercise activities. We also strive to ensure that all staff, guests, instructors, and volunteers are clear on what is expected of them when engaging with adults at risk and that best practice is central to all activities. We have enhanced the DBS check.

 

Children who are under the age of 18 must be with their parents or carers to participate in a class or on Zoom. However, parents and guardians must keep an eye on them. Children are now allowed in class however; children must be supervised by a parent/carer or guardian and ensure they do not interrupt during sessions. Teenagers and children aged between 5 and 17 can attend with a parent or a guardian under supervision. Our enhanced DBS is checked on our records.

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Misconduct

We won’t tolerate anyone who breaches our Terms and Conditions or any abuse if there is:

 

• Physical or verbal abuse towards NKH Fitness staff or participants

• Any breach of the code of conduct for NKH Fitness will result in suspension and termination of the class.

• Any damages to the venue, repair costs, and legal fees will be charged to the offending participant. In a break of the terms and conditions, we may give you a formal warning.

 

We reserve the right to suspend you at any time if:

 

• You repeatedly break the rules, terms and conditions of use.

• You or your guests use abusive language, bullying, or violent behaviour. Or if your behaviour puts the class participants or us at risk of harm or may affect their interests in any way.

 

Lateness and Punctuality

NKH Fitness reserves the right to refuse entry to any participants who turn up very late. This is very important that you arrive on time, at least 15 minutes early before starting the session (online live and face-to-face classes). Please be respectful of us and do not disrupt the class. Participants must stay for the duration of the class until the class finishes after the cool-down. If a participant is unwell or needs to leave early, they must speak to us who will advise on further steps and record a participant leaving the class early. If a participant is unwell or needs to leave the online Zoom session (or in-person) early, then let us know and exit the session.

 

Please be respectful towards us and other participants in our positive environment to keep our sessions going smoothly. Failure to apply these conditions will result in suspension and termination of one’s details on our database.

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Diversity and Inclusion

NKH Fitness reserves the right to treat people fairly regardless of race, religion, gender, disability, beliefs and sexual orientation.

 

Additional Terms and Conditions

• All class participants must be 16 or over. An adult, parent or carer must supervise anyone under 18.

• You must include a current and valid email address on your account via Bookwhen. Please let us know if your email address changes and if your family surname changes through marriage.

• ​NKH Fitness reserves the right to store your details on Bookwhen and Excel Spreadsheet databases. If you do not wish payment to be taken for unpaid bookings/checkout, then please cancel your space rather than leaving it as ‘checkout’ as it is against our booking policy to have unpaid/uncompleted checkout on Bookwhen.

• Opening hours, days, access, timetable and schedules are subject to change.

• ​​We reserve the right to refuse your payment or ban you if you breach our terms and conditions.

• ​​If you make a payment using someone else’s bank account or debit credit card, please make sure that you have their permission to do so.

• ​​We may refuse anyone who turns up 30 minutes late or more during a class (please refer to the lateness and punctuality section)

• ​​Payments cannot be transferred to another person.

• ​​We will not compensate you for loss, damage or personal injury.

• We DO NOT advocate any diet products, such as weight loss pills, diet pills, Slim Fast or any weight loss programmes. Please refrain from posting or sending these products to our social media or groups!