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(Please note that all indoor classes are suspended due to COVID-19 pandemic until further notice. This is still important to read these terms and conditions for future reference)


NKH Fitness Terms and Conditions during COVID-19 Pandemic and Restrictions


These terms and conditions apply to the use of the NKH Fitness website and sessions. By understanding the rules with us you agree to accept the following terms and conditions of use. If you do not agree to the terms and conditions listed below then you should not use this website for any purpose. Be sure to follow the government guidelines. Please read carefully of the Terms and Conditions below.


  1. Booking


  • Gymcatch: Our Gymcatch booking system is available to book for weekly sessions. You need to add your card details to book through Stripe. You must pay in advance if you are going to attend. Booking closes in 15 minutes before the session starts so; please book early so that you won't miss your booking. We cannot accept cash.


  • PayPal/Stripe/bank transfers: We do offer PayPal, stripe and online banking. For online banking, you must pay on time within 3-5 days if you are going to attend. The transaction will appear on your bank statement as NKH FITNESS.

  • We advise you book online via Gymcatch to keep us safe. Cash and Sum Up is not accepted.


  2. Membership/Subscription


  • We are offering a new monthly membership for the clients to subscribe to both online, On Demand and indoor/outdoor weekly sessions on Monday 8th March 2021.

  • When you subscribe to our monthly membership, you can access to the weekly sessions without charge and access to full on-demand videos on our website such as HIIT and many more. Also you become member of NKH Fitness community on the NKH Fitness website.


  • Please note that the monthly membership payment is repeated every month the time that is recurring payment through Stripe only. Please make sure that your debit/credit card and your email address is valid. Remember you can cancel it anytime.


  • Please note that the membership is non-refundable.


  • Cash is not accepted due to COVID-19. Please book online to help us stay safe.


3. Cancellations

  • We have a strict cancellation policy. If you cancel within 24 hours or in the last minute, you won't be refunded. Any queries about refunds should go directly to NKH Fitness. We do not offer refunds on sessions under any circumstances.


  • We understand that things happen in life that can change your plans, but please ensure you let us know when you cannot make it. We do NOT accept cancellations over the phone and email, as these may not be picked up on time.


 4. Health Questionnaires and Waivers


  • We advise all participants to read and sign the health questionnaire forms, waivers on Gymcatch before their first class.


  • Please note that any positive PAR-Qs questions we will discuss the issue with you and you will need to confirm you are okay to take part. If you answer more than three ‘yes’ on your health questionnaire form, it is advised you must consult your doctor before you are permitted to start the class.


  • NOTE: We cannot accept health questionnaires in-person via using pen and paper to sign in due to COVID-19 and avoid the transmission of the virus.



5. Social Distancing


  • Please make sure to maintain social distancing of at least 2 metres whilst in class and the premises as well as entering and leaving the premises (this includes any people waiting outside the centre)


  • Please take care to ensure that strict social distancing is maintained for any persons likely to be clinically more vulnerable to COVID-19 such as elderly people or people with underlying health issues.


6. Hygiene


  • Please ensure you wear your own face coverings/face mask before entering the centre and must keep these on until leaving the building.


  • You must apply hand sanitisers and wash your hands on arrival and after sessions frequently.


  • NKH Fitness is responsible to provide their own anti-bacterial products, spray cleaners and clean clothes to clean after class.



7. Illness


  • Please do not attend to class if you have any COVID-19 symptoms such as a high temperature, a new continuous cough and a loss or change to your sense of smell or taste.

  • Self-isolate of you have symptoms for 10 days.

  • You must not attend if you or anyone in your household has had COVID-19 symptoms.

  • Please make sure you get tested for COVID-19 symptoms just in case regularly.


8. Food and Drink


  • Please bring a bottle of water with you to stay hydrated.

  • Food and drink is not permitted.


9. Shop


  • We offer our NKH Fitness merchandises for you to purchase our official products. Please note that the postage may apply and the shipping delivery takes 2-3 days.


  • If you have problems with your order, you should contact us by email at nkhfitness@outlook.com or WhatsApp 07494 612 843 so that we can sort this out for you.


10. Misconduct


We won’t tolerate anyone who breaches our Terms and conditions or any abuse if there is:


  • Physical or verbal abuse towards NKH Fitness staff or participants.


  • Any breach of code of conduct for NKH Fitness, this will result in suspension and termination of visiting the class.


  • Any damages to the venue, repair costs and legal fees will be charged to the offending participant. A break of the terms and conditions, we may give you a formal warning.


We reserve the right to suspend you if at any time if:


  • You repeatedly break the rules, terms and conditions of use.


  • You or your guests use abusive language, bullying or violent behaviour. Or if your behaviour puts the class participants or us at risk of harm or may affect their interests in any way.



    11. Lateness and Punctuality

  • NKH Fitness reserves the right to refuse entry to any participants who turn up late or miss a warm-up.


  • This is very important that you arrive on time at least 15 minutes early before starting the session. Please respect the other participants and not disrupt the class.


  • Participants must stay for the duration of the class until the class finishes after the cool-down.


  • If a participant is unwell or needs to leave early, they must speak to Karen, manager of NKH Fitness who will advise on further steps and record a participant leaving the class early.



12. Diversity


  • NKH Fitness reserves the right to treat people fairly regardless of race, gender, religion,

disability, beliefs and sexual orientation.



13. Dress Code


  • We advise you to wear sportswear and trainers. Members are expected to wear appropriate clothing for working out in classes, especially the correct footwear (trainers or sports shoes).


  • The NKH Fitness has a right to ask participants wearing inappropriate clothing or footwear to leave the class.

14. Communication

  • Please check out website first where you will find the answer to most enquires. If you cannot find the answer there, please contact Natasha or Karen via phone or email.


  • Please note that we cannot accept cancellations, bookings over the phone, as we may not be picked up due to teaching class or personal issues. Otherwise, you may risk us not receiving cancellation on time.


  • Please contact us between Monday to Saturday 9am - 4pm in regards of difficulty of using Gymcatch or other enquiries. Also if you are going to attend a session or not, please let us know by a certain time before the start of the class as it saves our time to run a class smoothly.


15. Additional Terms and Conditions

  • All class participants must be 18 or over. An adult, parent or a carer must supervise anyone under 18.

  • You must include a current and valid email address on your account via Gymcatch. Please let us know if your email or home address changes and if your family/surname changes through marriages.

  • NKH Fitness reserves the right to store your details on Gymcatch and excel database. If you do not wish payment to be taken for unpaid bookings/checkout, then please cancel your space rather than leaving it as ‘checkout’ as it is against our booking policy to have unpaid/uncompleted checkout on Gymcatch.

  • Opening hours, days, access, timetable and schedules are subject to change.

  • We reserve the right to refuse your payment or ban if you breach our terms and conditions or COVID rules.

  • If you make a payment using someone else’s bank account or debit credit card, please make sure that you have their permission to do so.

  • We may refuse anyone who turns up 15-20 minutes late or more during a class (please refer to the lateness and punctuality section)

  • Payments cannot be transferred to another person.

  • We will not compensate you for loss, damage or personal injury.

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Email: nkhfitness@outlook.com

Phone: 07494 612 843

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